You may be visiting us from an IP address that is not located in Lithuania. Registering and visiting our homepage may contain information about financial services and products that could be viewed by regulatory authorities in other countries as a targeted offer of banking and financial services.
By entering www.wickie.io, you confirm that you have read and understood the legal notice regarding local restrictions and that you are visiting the Lithuania-based website on your own initiative and are not in any way influenced by Wickie or from UAB GreatIdee.
Cryptocurrency services are supported by Wickie. Wickie is a trading name of UAB GreatIdee, a company registered in Lithuania. Registered address Gedimino ave. 44A – 201, Vilnius, 01110, Lithuania. Company code. 306146627.
UAB GreatIdee is registered in the Register of Legal Entities of Lithuania for the provision of cryptocurrency services.
Wickie’s cryptocurrency services are controlled by the Lithuanian FCIS.
The Wickie Account is issued by Unlimint who are authorised by the Financial Conduct Authority under the Electronic Money Regulations 20011 (Firm Reference Number: 900885) to issue e-money.
Frequently Asked
Questions
Welcome to the FAQ section of Wickie.io!
Here you'll find quick answers to your most common questions about our offers. Our goal is to provide you with comprehensive support so you can easily get the best out of Wickie.io. Browse through the categories for immediate help or contact us directly if your question isn't answered.
Thank you for choosing Wickie.io.
We're here to help you.
About
The idea for Wickie was born from the combination of three inspiring concepts: Wikipedia (knowledge), Wikileaks (secret information), and the Viking child Wickie (smart ideas and solutions). Our goal is to bring these elements together in a unique and powerful platform that enables users to participate in the crypto space through a simple and smart process.
Wikipedia represents the world’s largest online encyclopedia, providing access to a nearly inexhaustible amount of information. We are fascinated by the idea of making all human knowledge accessible to everyone - including in the field of cryptocurrencies. On the other hand, Wikileaks stands for the tireless effort to uncover hidden information, often creating transparency in an opaque world, which is also of particular importance in the crypto sector.
Finally, the Viking child Wickie embodies the clever and inventive approach that we identify with and want to implement in our products and services.
Drawing on these inspirations, we developed Wickie.io - a platform that combines the best of these three worlds.
We place particular emphasis on user-friendliness, data protection, and responsible handling of information.
We invite you to discover the variety and possibilities of Wickie.io and join us on our mission.
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Why Wickie?
- Effortless buys and exchanges, catering to both beginners and experienced users with a user-friendly platform.
- Top-Notch security measures protect your transactions and personal information, ensuring the safety of your funds.
- Real-time rates, fees, and transparent transaction details empower informed decision-making, free from hidden charges.
- Wickie supports Euro as a fiat currencie and a wide array of cryptocurrencies, offering flexibility in managing your portfolio.
- Responsive customer support is ready to assist with quick and helpful responses to inquiries or issues.
- Explore user-friendly tools for buying, selling, exchanging and tracking currency values, enhancing your overall experience.
- Enjoy convenient access on various devices, seamlessly managing transactions from desktops, laptops, or mobile devices.
Is Spot Trading avilable with Wickie?
No, we do not offer spot trading option. Wickie is a user-friendly exchange platform specifically designed for currency exchange, facilitating the sending of assets between accounts, and enabling international transactions. While we don't support spot trading, our platform is tailored to provide a seamless experience for users engaged in currency-related activities.
What is Wickie used for?
Wickie is a versatile platform designed for:
- Easy Currency Exchange:
Swift and straightforward currency exchange for a seamless transition between different currencies. - Effortless Cryptocurrency Buying:
Simplifying the process of purchasing cryptocurrencies with a user-friendly interface. - Convenient Money Transfers:
Facilitating easy money transfers between different users within the Wickie platform. - Efficient Crypto Transfers:
Streamlining the process of transferring cryptocurrencies for a smooth user experience. - Custom Templates for Automated Transfers:
Empowering users to create custom templates, automating the transfer process and enhancing efficiency.
Wickie offers a comprehensive suite of features, making it a go-to platform for various financial transactions, from currency exchange to cryptocurrency transfers. Experience convenience and flexibility in managing your finances with Wickie.
What countries are supported by wickie?
Wickie operates globally, providing its services to users worldwide. However, there are certain countries where Wickie is currently not available or restricted.
As of now, Wickie does not support services in the following countries: Albania, Barbados, Belarus, Cameroon, Cayman Islands, Cuba, North Korea, Gibraltar, Bolivia (Plurinational State of), China, Haiti, Iran, Iraq, Jordan, Lebanon, Mozambique, Myanmar, Nicaragua, Oman, Pakistan, Panama, Philippines, Russia, Ukraine, South Africa, South Sudan, Syrian Arab Republic, Turkey, United Arab Emirates, United States of America, Jamaica, Senegal, United Republic of Tanzania, Trinidad and Tobago, Uganda, and Vanuatu.
It's worth noting that Wickie is actively expanding its services, so updates to the list of supported countries may occur, and users are encouraged to stay tuned for any changes. For the most accurate and current information, individuals can refer to Wickie's official website or reach out to their customer support.
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Is signing up to Wickie free?
Absolutely! Once you have created an account on Wickie, you can enjoy various complimentary features and services. Whether it's specific transactions, account-related actions, or other offerings, Wickie provides certain elements free of charge for its users. Explore the platform and make the most of the free features available to enhance your experience.
Does Wickie charge a fee for inactive accounts?
You won't be charged for keeping your standard Wickie account open, even if you're not using it.
I’m unable to verify my identity
Verification outcomes may take up to 7 days to confirm and authenticate your Wickie account.
Necessary criteria:
- Must be at least 18 years old
- Utilize a supported document
- Ensure the document is not expired, damaged, or unreadable
- The document photo should be clear, displaying all required details
- Profile details must align with the information on the document
- We do not accept pictures of screens/copies/scans of the document.
If your verification is unsuccessful, please review the uploaded pictures for clarity and readability, avoiding any blur or glare. In the event your camera is malfunctioning and you cannot capture photos, consider using an alternative device. Document submissions must be made within the Wickie app. Reverification of your ID may be necessary before migrating your account to our European entity.
What documents are supported?
Before gaining access to the Wickie exchange platform, it's essential to complete the verification process. To proceed, kindly provide us with a clear image of a supported document. Supported documents are those that meet regulatory requirements. cept pictures of screens/copies/scans of the document.
- Passport
- Driving License
- Provisional Driving License
- Residence Permit
- National ID
Your cooperation in submitting one of these documents will facilitate the verification process and grant you access to the Wickie exchange platform.
Is the onbording also working if people use a translater extension in the browser like google translate?
yes, also working.
What is the minimum age to open Wickie account?
The minimum age to open a Wickie account is 18 years.
Why do I need to verify my identity?
To ensure your Wickie account is fully operational, you are required to undergo the identity verification process. This aligns with banking regulations, specifically known as 'Know Your Customer’ (KYC) or 'Customer Due Diligence' (CDD). KYC is a standard procedure wherein a business verifies the identity of its clients, serving as an essential measure to prevent corruption and fraud.
Completing KYC is a fundamental requirement for all users, demonstrating Wickie’s commitment to maintaining a secure and trustworthy environment for everyone involved.
Being a regulated financial institution, we have a responsibility to thoroughly verify our customers. We take this obligation seriously and have established specific policies, processes, and guidelines, including those related to accepted documents.
Rest assured that all your personal details and images are securely stored in compliance with our Privacy Policy.
For additional queries, feel free to reach out to our customer support at [email protected].
Why was I asked to reverify my identity?
Reverification requests may arise for a variety of reasons, with many cases linked to expired documents or alterations in the types of documents we can accept. If you encounter any dubious links or receive phone calls requesting identity re-verification, please refrain from divulging any account information. Always be aware that we exclusively communicate through our customer support and you can rely on our 24/7 support should you wish to verify the legitimacy of any reverification request.
Your security is our priority, and we are here to assist you at all times.
Where can I find my account details?
To view your account details, simply press "Accounts" button located in landing page of your account. Here, you will find a list of all the accounts you have created.
Customer support
How do I contact Wickie customer support?
To reach our customer support, press on your name in the right top corner of your account and select the “Help” section. You can use live chat option which you will find on wickie.io landing page bottom right corner. Also, send us email to [email protected]. Provide details about your issue, and the support team will assist you promptly.
Is customer support available?
Absolutely. Our customer support team is available to help you. Contact us through the "Support" section for assistance via email ([email protected]) or through our messenger system in the landing page of wickie.io, bottom right corner.
Fees
What are the fees associated with using Wickie?
To explore the fees associated with transactions on our platform, you can access the information in the following way:
- "Settings" button located on your account landing page.
- Navigate to the "Fees" section.
It's important to highlight that currency transfers between Wickie accounts are FREE of charge.
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What is Wickie Change used for?
Wickie Change is used for exchanging your deposited euros to various cryptocurrencies and vice versa.
Account management - Update personal details
How do I change my username?
- Go to the "Settings" menu in your account.
- Navigate to the "Username" section.
- On the right side of the username section, you should see a correction symbol (pencil). Click on it.
- A text field will appear, allowing you to type in the new username you prefer.
- After entering the desired username, press the "Save" button to confirm the changes.
- Your username update, will be done as soon as possible by our KYC manager.
How do I change my email address?
- Go to the "Settings" menu in your account.
- Locate the "Contact Information" section.
- In the top right corner of the "Contact Information" section, find the correction symbol (represented by a pencil icon) and click on it.
- After entering the new email address, you may be prompted to confirm the change by inserting a verification code sent to your phone.
- Once you receive the verification code, enter it as instructed.
- Finally, press the "Save" button to confirm and initiate the update of your email address.
- Your username update, will be done as soon as possible by our KYC manager.
How do I change my name?
To change your name, contact our support team, and request a name change. Provide your full legal name and submit the necessary supporting documents. Our support agent will review the documents and handle the process of updating your name.
Ensure you have a valid, non-expired document available that shows your new name (such as Passport, National ID, enrolled and stamped deed poll, or a printed marriage certificate).
How do I change my phone number?
- Go to the "Settings" menu in your account.
- Locate the "Contact Information" section.
- In the top right corner of the "Contact Information" section, find the correction symbol (represented by a pencil icon) and click on it.
- After entering the new phone number, you may be prompted to confirm the change by inserting a verification code sent to your phone.
- Once you receive the verification code, enter it as instructed.
- Finally, press the "Save" button to confirm and initiate the update of your phone number.
- Your username update, will be done as soon as possible by our KYC manager.
Can I change my country of residence?
Yes, you can change your country of residence on Wickie if your new country is included in Wickie's supported countries. To confirm whether your new country of residence is supported, visit wickie.io. On the landing page, scroll down and press on "Supported Countries." If your new country is on the list of supported countries, you can proceed to change your country of residence by contacting customer support.
We will guide you through the process and assist with the necessary steps for updating your country of residence in your Wickie account.
How do I change my address within the same country?
To change your address within the same country, please reach out to our customer support. We will assist you in the process of updating your address information.
Currency account details (IBAN, account number, and more)
What happens if my balance goes negative?
Potential reasons for a negative balance:
- An initial payment authorization was less than the final transaction amount, commonly seen in cases like public transportation, hotels, or car rental damage deposits.
- Delayed card payments due to merchant connection issues, especially during situations like airplane payments. More details can be found in our FAQ.
- Fees associated with Wickie plan subscriptions.
- A card top-up return initiated by your bank at your request, often occurring when you dispute a top-up.
To identify the transaction causing a negative balance:
- Check your transaction history and review all transactions on each currency account.
- If there's an unrecognized transaction leading to a negative balance, refer to our FAQ or customer support for assistance.
Consequences of a negative balance:
- We attempt to rectify negative balances using funds from other currency pockets. If insufficient, we'll prompt you to add money to your account the following day.
- After 7 days, if the negative balance persists, we'll initiate collection processes per our Terms & Conditions.
Leaving your account with a negative balance:
- This may lead to reporting to debt registries, fraud prevention agencies, and debt collection agencies, potentially impacting your financial standing.
- If you're facing difficulties, please contact us for assistance.
Currency exchange
How do I exchange money?
Here are the steps to exchange currency on your account:
- Go to your account landing page.
- Click on "Currency Exchange."
- Choose the account from which you want to exchange money.
- Enter the desired amount you wish to exchange.
- Select the currency you want to receive.
- Verify all the details to ensure accuracy.
- Press the "Exchange" button to complete the currency exchange transaction.
What currencies can I buy and exchange?
Our platform supports Euro as a fiat currency and a variety of cryptocurrencies, allowing you to trade a diverse range of assets. You can buy crypto with Euros as fiat currency. In the realm of cryptocurrencies, you will find popular options such as Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC) and many other altcoins. This variety ensures a broad spectrum of trading options to cater to your preferences and investment goals.
Currency exchange fees
To review the fees associated with transactions, follow these steps:
- Click on the "Settings" button on your account landing page.
- Navigate to the "Fees" section.
Please note that any currency transfer between Wickie accounts is free of charge.
Documents and statements
Can I download my transaction statement from Wickie?
Yes, you can easily download your transaction statement. Follow these steps:
- Press “Payments & transfers” in the landing page of Wickie.
- Go to the "History" section.
- Select whether you want to view spent, received or all transactions.
- Use the sorting options to organize transactions by status and date.
- Choose the type of statement document you want to download.
- Initiate the download, and you'll have a record of your transactions in the selected format.
Locked or closed accounts
Why is my account locked?
We understand the frustration of being unable to access your funds. Our team is diligently working to complete the necessary checks and restore your account at the earliest opportunity. However, it's challenging to provide a fixed timeframe, as each case is unique and depends on specific circumstances. For assistance, please reach out to our customer support. Rest assured, we are committed to resolving the situation as swiftly as possible.
How do I ensure my account will not be locked again?
To keep your funds safe, your account may undergo a temporary restriction due to various factors. If your account becomes locked, rest assured that we are working diligently to complete the necessary checks and aim to reinstate your account at the earliest opportunity.
How do I reactivate my account?
Creating a new account may be easier than reactivating the old one. Account reactivation might be possible in limited scenarios only. Ensure that you have your ID document with you before opening the chat. Our support team will be able to check the account reactivation possibility and guide you through the process.
Adding money
How to deposit crypto?
If you are a new user and need to create a new account for a specific cryptocurrency, follow these steps:
- Go to the dashboard.
- Press the "New Account" button.
- Select the cryptocurrency you want to receive (e.g., Bitcoin - BTC).
- Give a name to this account (e.g., BTC Account) and press the "Add Account" button.
- Navigate to "All Accounts" and select the specific account (e.g., BTC Account) based on the currency you want to deposit.
- Press the "Add Funds" button and then "Crypto Transfer."
- Scan the QR code with the app you are sending from or copy the BTC wallet key and paste it into the sending app.
- Double-check the accuracy of the key. Once the transaction is made, there is no way to reverse it.
Ensure a secure and accurate transfer by following these steps for crypto deposits.
How do I add money to my Wickie account?
To add EUR to your Wickie account, follow these steps:
1. Log into your personal profile.
2. Locate and click the "Add funds" button.
3. Select your Euro account and click "continue".
4. Choose "manual bank transfer" and select either "European" or "International," depending on where you are sending the money from.
5. Carefully copy all the required bank information for the transaction.
The most important:
1. Beneficiary: GreatIdee UAB (otherwise transaction will be not accepted)
2. Insert the number provided in the "Payment details", otherwise we won't know payment is coming from you.
This process will ensure that your funds are securely and correctly added to your Wickie account.
How do I deposit my local currency to Wickie?
Once logged in, head to the dashboard.
Look for the "Add Funds" button and click on it to initiate the deposit process.
Select the currency you prefer to deposit. If it's euro, choose euro.
If you are sending from European bank, chose “European” and copy provided information and paste to your bank you are sending funds from.
Please note:
- Beneficiary: GreatIdee UAB
- Provide given number in “Payment details”, otherwise we will not know where money coming from.
Specify the amount you wish to deposit, ensuring accuracy and enter it.
Review the provided information and confirm the deposit transaction.
Transfers
Can I transfer money internationally?
No, international money transfers are not supported. Transfers can only be made between Wickie accounts.
Why is my crypto transaction pending?
Your transaction may be pending due to network processing times. The speed at which transactions are confirmed can vary based on network congestion and demand. Cryptocurrency transactions, in particular, are subject to confirmation by the blockchain network, which may experience delays during peak times. Rest assured, your transaction will be processed as soon as the network clears. You can check the transaction status on the platform or blockchain explorer for real-time updates. If the delay persists, reach out to our support team for assistance.
Are there any limits for sending assets with Wickie?
Limits depend on destination country and currency. Most currencies have no transfer limits. We’ll show you any exceptions in-app before you send money.
Worried about sending a high amount? When you send a high amount, we might need additional time to perform extra checks. However, there’s nothing to worry about. You can send larger sums of money in the same way you would with smaller amounts.
What are SEPA payments?
SEPA, or the Single Euro Payments Area, is an initiative designed to simplify bank transfers in euro across Europe. It aims to make cross-border euro payments as easy and cost-effective as domestic payments within a single country.
Key Points about SEPA:
1. Standardization: SEPA standardizes rules and procedures for euro payments to reduce complexity and costs.
2. Coverage: Includes all EU member states and several non-EU countries, like Iceland and Norway.
3. Types of Payments: SEPA supports Credit Transfers, Instant Credit Transfers, and Direct Debits.
4. Benefits: Enhances payment efficiency, reduces costs, and increases competition among financial services.
5. Regulation: Overseen by the European Payments Council, which ensures interoperability of payment services within SEPA.
SEPA's role is crucial in facilitating smooth and efficient financial transactions across European borders.
When will my outgoing EUR transfer arrive?
The duration of transfers is contingent on factors such as the bank, country, and currency involved. To monitor the progress of your bank transfer, simply access your transaction history and tap on the specific transfer. While a transfer can be finalized on our end, please note that the recipient's bank may require additional time to credit the funds to the ultimate account.
What account details do I need to send a crypto transfer?
To initiate a crypto transfer, you only need the recipient's crypto wallet address. Simply provide the specific wallet address where you intend to send the cryptocurrency.
Please note! It is impossible to undo cryptocurrency transaction, so make sure the address you are sending to, and amount of funds are correct.
Can I edit or cancel a pending transaction?
Once a transaction is pending, it cannot be edited or canceled. Please ensure the accuracy of the transaction details before confirming. If there are issues, contact customer support for guidance.
Withdrawals
Can I withdraw funds anytime?
Absolutely! To withdraw funds, first, decide whether you want to withdraw in cryptocurrencies or Euros. Press “Payments & Transfers”, then navigate to the corresponding button – “Crypto” or “European”. Follow the required steps in the selected section to initiate and complete your withdrawal seamlessly.
How do I withdraw Euro currency from Wickie?
To withdraw Euros from your Wickie account, follow these simple steps:
- Go to “Payments and Transfers”.
- Choose “European”.
- Enter the amount of Euros you wish to withdraw.
- Enter bank details where you want to receive the Euro withdrawal.
- Add a description for the transaction to help you identify it later.
- Review the details, and if everything is accurate, confirm the withdrawal transaction.
- Euro withdrawals may take varying amounts of time based on banking processes.
- Monitor the transaction status in your Wickie account for real-time updates.
Always ensure that the bank details are correct to avoid any issues with the withdrawal. If you encounter any difficulties, feel free to reach out to our support team for assistance.
How do I withdraw cryptocurrencies from Wickie?
To withdraw cryptocurrencies from your Wickie account, follow these simple steps:
- Go to “Payments and Transfers”.
- Within the section, choose the "Crypto" option.
- Select the specific cryptocurrency you want to send.
- Enter the amount of the chosen cryptocurrency you wish to withdraw.
- Input the destination wallet address where you want to send the cryptocurrency.
- Add a description for the transaction to help you identify it later.
- Review the details, and if everything is accurate, confirm the withdrawal transaction.
- Cryptocurrency withdrawals may take varying amounts of time based on network conditions.
- Monitor the transaction status in your Wickie account or on the blockchain explorer for real-time updates.
Always ensure that the wallet address is correct to avoid any issues with the withdrawal. If you encounter any difficulties, feel free to reach out to our support team for assistance.
What should I do if my withdrawal is taking longer than expected?
If your withdrawal is taking longer than expected, you always can contact Wickie’s customer support for assistance. They will provide updates and address any concerns you may have.
To report a scam, click on the Live Support icon at the bottom right.
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Report fraudulent activity or transaction
If you believe you've been scammed or your account may be at risk, it is recommended that you:
- Immediately end any type of communication with the suspect/scammer.
- Contact all financial institution(s) involved.
- Report the incident to the police.
To report a transaction:
- Go to Payments & Transfers and press the “History” button.
- Find the transaction you would like to report, press on it and copy the transaction ID.
- Send us the report with the transaction ID.
How does the platform ensure compliance with regulations?
We comply with relevant global financial regulations. And work closely with Lithuanian regulatory authorities to ensure a secure and compliant environment for our users.
Having a comprehensive set of FAQs on the first page can assist new users in understanding the platform, building trust, and navigating the registration process more confidently.
How long the session for a user clients Backoffice is open without any activity?
The maximum time without activity in the Backoffice can be 10 min according to PCI DSS (Payment Card Industry Data Security Standard)
How can I recognize fraud?
The most common types of fraud are:
- bank transfer (APP) fraud;
- card fraud;
- remote support or installation of software fraud;
- delivery fee/customs fraud;
- CEO fraud (impersonation of senior business leaders of your company).
To stay safe, never ignore in-app warnings, be suspicious of 'too good to be true' offers, shop with reputable retailers, read online reviews, access websites directly, be wary of bank transfers and investigate any mismatched payees.
Is my money (fiat) safe?
Most deposits with Greatidee UAB (a.k.a. Wickie) are secured by the Lithuanian State Company “Deposit and Investment Insurance” (VĮ “Indėlių ir investicijų draudimas”). This ensures that if an insured deposit is not returned due to Greatidee UAB's inability to meet its financial obligations, the Lithuanian State Company “Deposit and Investment Insurance” will provide deposit insurance compensation to depositors. The calculation of deposit insurance compensation considers the aggregation of all deposits held with Greatidee UAB. Please be aware that certain deposits may not be eligible for insurance.
How else does Wickie ensure safety?
Upon registration, every user is required to undergo a comprehensive Know Your Customer (KYC) process and set up two-factor authentication, reinforcing our commitment to providing a secure and protected platform for our users.
TYPES OF SCAMS
Beware of Scam Messages!
What is Phishing?
Phishing is an online scam where criminals attempt to deceive you by sending fake messages, posing as entities such as couriers, energy providers, government entities, or even pretending to be employees of reputable organizations like Wickie. Their goal is to trick you into revealing sensitive information like passwords, PINs, or card numbers.
How can I avoid It?
- Pay extra attention to email or SMS notifications.
- If unsure about the sender's authenticity, refrain from replying.
- Double-check all details before making any payments.
- Be vigilant for spelling or grammar mistakes in the messages.
- Avoid making hasty decisions; think twice before taking any actions.
- Contact the relevant institution to verify the source of the message.
- Report any suspected scams promptly.
Remember, staying informed and cautious is crucial in protecting yourself from phishing attempts. If you ever doubt the legitimacy of a message, reach out to the organization directly using trusted contact information. Report any scams to help create a safer online environment for everyone.
What do fraudsters do?
Fraudsters utilize emails and text messages to extract your banking details and funds. They may ask you to click on a link, fill out a form, or open attachments that could contain harmful viruses.
Beware of Scam Calls!
How do fraudsters work?
Fraudsters employ phone calls or text messages, pretending to be Wickie Customer Support, the Wickie Fraud Team, energy providers, or even government entities. They can manipulate phone numbers to make it seem like the call is from Wickie. Stay alert!
Key points to stay safe:
- Exercise caution before making decisions about fund transfers.
- Wickie will never ask you to download additional applications; the official app is sufficient. If a caller insists on another app, end the call.
- Avoid logging into your Wickie account as requested by a caller unless you initiated the call and verified their identity using your account details.
- Never share account information with an unknown caller.
- Always contact Customer Support of the alleged entity before taking any action, ensuring the claims are accurate.
If you encounter a suspicious call, report it promptly to help protect yourself and others from scams. Stay vigilant and prioritize your account security!
What Wickie employees will never say on a call?
- Tell you your money is in danger or instruct you to move funds to a 'safe account.'
- Provide account details or pressure you to transfer money elsewhere.
- Request your passcodes, passwords, PIN, SMSs, card details, or sensitive personal information.
beware of “pending package” scams!
What's happening?
Scammers are contacting Wickie clients after online purchases, sending fake SMS from supposed couriers. They request an additional small payment to receive the order.
How can you avoid it?
- Double-check with the courier to verify the legitimacy of the SMS.
- Search the phone number on Google to confirm its association with the courier.
- Verify the email address on the courier's official website or compare it with previous legitimate emails.
- If in doubt, report the scam and contact the courier directly for confirmation.
Stay vigilant and question unexpected payment requests to protect yourself from potential scams. Report any suspicious activity promptly!
What do fraudsters do?
Exploiting the desire to receive recent purchases, scammers pose as well-known delivery companies. Clients, eager to receive their orders, may make the small payment by clicking on the link in the SMS. Once clicked, scammers ask for card details and may perform unauthorized transactions.
Beware of Marketplace Platforms Scams!
What's happening?
Scammers are targeting Wickie customers who sell items on Marketplace Platforms like Vinted, Facebook, Ebay, and OLX.
How can you avoid it?
Exercise caution on Marketplace websites, as they are susceptible to scams.
Never input card details in links from unknown persons; use secure methods like IBAN or Account number and Sort code for receiving payments.
Customize card security settings based on transaction needs. Enable 'Online Transactions' only when necessary.
If you detect unauthorized transactions, immediately contact our customer support.
Stay vigilant and protect yourself from potential scams when engaging in online marketplace transactions!
What do fraudsters do?
Scammers pose as buyers, contacting sellers with fake payment links to trick them into entering card details on a fraudulent webpage. This grants scammers unauthorized access to card information for making payments.
Beware of Investment Scams!
What's happening?
Fraudsters are attempting to convince Wickie clients to invest in fake funds or fake opportunities through social media platforms or email.
How can you avoid it?
- Seek advice before investing; consult with a disinterested third party like a stockbroker, attorney, or accountant.
- Use trustworthy companies; check FCA (Financial Conduct Authority) for reliable options and scam advice.
- Verify the investment company's website for professionalism, contact details, and positive reviews.
- Confirm if the investment is registered in official records in your country.
- Be wary of promises of high returns and quick profits; scammers often promise high returns with minimal risk.
- Stay cautious of high-pressure sales tactics; take time to assess the situation.
- Be cautious of unsolicited investment offers; they could be scams.
What do fraudsters do?
Scammers, posing as brokers, promise high returns on investments, requesting payments to fake investment websites. After receiving payment, they cease communication.